Privacy Policy

1. Introduction

A Grade Cleaning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information when you book a service, contact us, or interact with our website. This may include:

  • Full name
  • Email address
  • Phone number
  • Service address
  • Payment details (processed securely via third-party providers)

2.2 Non-Personal Information

We may also collect non-personal information such as:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use the collected information to:

  • Provide, manage, and improve our cleaning services.
  • Process bookings, payments, and customer support inquiries.
  • Send service confirmations, updates, and promotional offers (with your consent).
  • Enhance website functionality and user experience.
  • Comply with legal and security obligations.

4. Data Protection & Security

  • We implement strict security measures to protect personal data from unauthorized access, misuse, or loss.
  • Payment transactions are encrypted and processed by third-party payment providers.
  • Personal data is stored securely and only accessible to authorized personnel.

5. Sharing & Disclosure of Information

We do not sell or rent personal information to third parties. However, we may share data in the following cases:

  • Service Providers: Trusted third-party providers (e.g., payment processors, analytics services) that assist in delivering our services.
  • Legal Compliance: When required by law, regulation, or legal process.
  • Business Transfers: In case of mergers, acquisitions, or business restructuring, customer data may be transferred under confidentiality agreements.

6. Cookies & Tracking Technologies

  • Our website uses cookies to enhance user experience, analyze website traffic, and personalize content.
  • You can manage or disable cookies via your browser settings, but some website functions may be affected.

7. Your Rights & Choices

You have the right to:

  • Request access to, update, or delete your personal information.
  • Opt out of marketing communications at any time.
  • Restrict or object to the processing of your data in certain circumstances.
  • Lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

To exercise these rights, please contact us at the details below.

8. Retention of Data

  • We retain personal data only for as long as necessary to provide our services and comply with legal obligations.
  • Non-personal data may be stored for analytical and business improvement purposes.

9. Changes to This Privacy Policy

  • We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website.
  • Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Information

For any questions, concerns, or requests regarding your privacy, contact us:

📩 Email: hello@agradecleaning.com
📍 Address: Anchorage, Alaska, USA
⏰ Business Hours: 8:00 AM – 6:00 PM

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We are committed to safeguarding your privacy and ensuring a secure experience with A Grade Cleaning.